FAQ

DELIVERIES

Where do you ship?

We currently deliver our products all over the World.

Do you deliver in relay point?

At the moment, we do not offer delivery point relay.

What are the delivery costs?

Our shipping is free for delivery orders amount greater than $75. 

For heavy order or free item offer, our delivery costs start from $8.99 and depend on the weight of delivery.

What are your delivery times?

The products are delivered within an average of 3 to 7 weeks (weekends and holidays excluded) from the shipping notification.

The date indicated at the time of the validation of your order is given only as an indication. This is an estimate calculated from our average delivery times.

All our deliveries include a tracking number that is available on request 72h after shipping your order.

In case of problem on the delivery?

If your order has not arrived and the estimated delivery date has passed, our customer service is at your disposal to help you.

We invite you however to make some checks:

- Check that your details are correct in your order summary

- Check if you have not received a notice of passage. Your order has been placed in a post office near you.

- Check with your neighbors or guardian.

If you still do not have your package after these checks, please contact us via the "Contact us" section.

How to track my order?

To follow your order, use the tracking link delivered by email.

 

PAYMENT

what are the payment options available?

We currently accept the following payment methods: Visa, MasterCard & Paypal.

I can not make the payment.

Please check the number of your card, the type of card used, the expiration date, and the visual cryptogram on the back of the card. If the problem persists, try from another browser (Chrome, Firefox, Safari ...) or with another means of payment.

The promo code does not work.

The promotional codes we offer are often valid on certain collections or categories of products. In addition, they also have a period of validity and sometimes a maximum number of uses. No refund will be made retroactively, if the promo code has not worked.

Can I cancel or modify my order?

For logistical and organizational reasons, please send us an email within 24 hours of your order to cancel and modify it at this address:

support@letsdothepaws.com

 

RETURNS AND DEFECTIVE ITEMS

My items are defective or I have not received them.

In this case, we invite you to contact Letsdothepaws Customer Service via the " Contact Us " section.

For a fast treatment of your request, thank you to communicate us your number of order and to join us a picture in case of defective product.

My items are defective or I have not received them.

Upon receipt at our premises, refund requests will be processed within 30 working days. Please note that when requesting a refund, delivery charges will not be refunded.

For returns, should I use the original packaging?

This is preferable. But if this is not possible, you can use another package.